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Frequently Asked Questions
Box Office & Hours of Operation
Q. What is the Adams Center Box Office mailing address?
Adams Center Box Office
32 Campus Dr
Missoula, MT 59812
Q. What are the regular box office hours?
Monday thru Friday 8:30am- 4:30pm
Q. What are the Adams Center Administrative office hours?
Monday thru Friday 8:00am -5:00pm
Q. What are box office hours during concerts and games?
The box office opens one hour before concerts and basketball games.
During football games the box office opens three hours before kickoff.
Our Location
Q. How do I get to the Adams Center from Billings or Bozeman?
Take I-90 West to Missoula.
Take the Van Buren/ US-12 West exit (Exit 105).
Turn left onto Van Buren St.
At the next stoplight turn right onto Broadway.
The next stoplight will be Broadway and Madison.
Turn left at the light onto Madison.
Go over the Madison St. Bridge.
Stay in the left lane which will bring you onto Arthur.
At the first light on Arthur take a left and you will be on S 6th East.
Follow S 6th which flows into the Adams Center and nearby parking lots.
Q. How do I get to the Adams Center from Coeur d'Alene?
Take I-90 East toward Kellogg/ Missoula.
Take the US-12 W/ Van Buren exit (Exit 105).
Turn right onto Van Buren St.
At the next stoplight turn right onto Broadway.
The next stoplight will be Broadway and Madison.
Turn left at the light onto Madison.
Go over the Madison St. Bridge.
Stay in the left lane which will bring you onto Arthur.
At the first light on Arthur take a left and you will be on S 6th East.
Follow S 6th which flows into the Adams Center and nearby parking lots.
Tickets
Q. I have Will Call tickets for a show/concert, what are the next steps?
During regular business hours Will Call is located at the Adams Center Box Office. However, the night of the show Will Call is moved to the same venue as the event. To pick up your tickets at Will Call you must have a valid picture I. D. or another valid form of identification. Tickets must be in the name of the person picking them up. If you are allowing someone else pick up your tickets you must call the Adams Center Box Office in advance so that our staff can change the name on the tickets.
Q. What is the lost/stolen ticket policy for GrizTix?
A trouble pass may be issued for lost or stolen tickets
Proof of seat location and purchase must be verified
A deposit equaling full ticket value will be charged for the trouble pass
An additional $5.00 per ticket fee will be assessed
If the original un-torn tickets are returned to the Adams Center Box Office within 1 week of the event, the deposit will be refunded less the $5.00 per ticket fee.
If you suspect your tickets have been stolen, you must report the theft to the Police and a copy of the Police report must be turned into the Adams Center Box Office immediately.
This lost and stolen ticket policy is in effect for all tickets sold by the Adams Center.
Q. What is the refund/exchange policy for tickets?
Four words to remember “no refunds or exchanges”. Before purchasing tickets, carefully review the event and seat selection. GrizTix sells tickets on behalf of event promoters. Our contracts with them usually prohibit us from making exchanges or giving refunds unless an event is cancelled. In the event a refund is made, venue fees will be returned, but ticket service fees and outlet convenience fees are not refundable.
Q. I purchased tickets for a cancelled event, what do I do?
Decisions about postponing or cancelling shows are made by the promoter. If a show cancels we post important information on www.griztix.com as we receive it. We also notify GrizTix outlets.
If a show is cancelled refunds will only be issued through the Adams Center box office.
Refunds include the base price of the ticket and venue fees if applicable. Ticket service fees are not refunded. Outlet, Internet, and telephone convenience fees are not refunded. Optional USPS Priority Mail fees are not refunded.
Tickets purchased with a credit card are refunded to that same card. Please be patient as it can take up to two weeks for the credit to appear.
Tickets purchased with cash will be refunded at the Adams Center Box Office and must be brought to the Adams Center box office within 30 calendar days of the original show date. A month should be enough time to take care of this. However, if you can’t get down here to get your refund, please CALL US at 406.243.4051 or 888-666-8262. We’ll work with you, but if you snooze you lose.
We’re really sorry, but GrizTix will not be liable for travel, lodging, the pair of “to die for” designer shoes you bought just to wear for the concert, or any other incidental expenses you might have.
Q. While buying tickets online why did I get error messages?
You may have your security set too high, or your computer may not be set up to accept cookies.
Season Tickets
Q. How do I get Football Season Tickets?
Please print and fill-out this form: Football: Season Ticket Request
Return the form to:
Adams Center Box Office
32 Campus Drive
Missoula, MT 59812
Please Note: New Season Ticket requests are filled in a first-come, first-served order after the deadline for existing Season Ticket Holders to renew has passed (June 15th), and after all those orders have all been processed. This process can take up to through the end of June or beginning of July. Please do not call or e-mail to check on the status of requests as this will only add to the time it takes to process all the requests. You will be contacted when your request is processed. In the event that your request cannot be filled for this season, you will be rolled over to next year's season ticket request list.
Q. When is the Football season ticket renewal deadline?
The Football renewal deadline is June 15th, after the 15th all unpaid season seats and parking will be dropped from all customer accounts.
Q. How do I know if I received the seat or parking request?
If you made a request for football seats or parking you will be notified 3-4 weeks after the renewal deadline.
Q. Why does it take 3-4 weeks to notify me of any requests?
After the deadline we drop all unpaid seats and parking. We take care of any problems and concerns. We begin to look through all requests made and begin assigning seats. If we are able to accommodate your request you will be notified as soon as possible.
Q. When are tickets mailed out?
If you renewed your season tickets online your tickets will be mailed out at the end of July. If you renewed by phone, fax, mail, or walk up your tickets will be mailed at the beginning of August.
Q. What tickets are not mailed out?
Lifepass (UM Retiree), Trade-Outs, Corporate, Motorvator, and tickets requested not to be mailed may be picked up at the Adams Center Box Office after August 20th.
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